FAQs
Have questions? We have answers!
HOW Does Glendale Pharmacy Work?
- Check that your medication is available from Glendale Pharmacy here.
- Check that we currently ship to your location here.
- If we offer your medication and ship to your location, inform your healthcare provider that you would like your prescription sent to Glendale Pharmacy.
- Once we receive the prescription from your healthcare provider, we’ll contact you to verify your shipping address and collect payment.
- Once payment is collected, the prescription will be shipped free to the verified delivery address. Payments received by 2 PM CST qualify for same-day shipping, while payments received after 2 PM CST will be shipped the next business day.
General Questions
Do you have a mobile application (app)?
We partner with Nimble Rx, a secure third-party mobile app, to make managing prescriptions easier. With Nimble Rx, you can request refills, verify and update your shipping and payment information, and track your order status—all in one place.
How to get started:
- Download the Nimble Rx app from the App Store (iOS) or Google Play (Android).
- Open the app and follow the setup instructions to link your prescription profile.
- Start managing your prescription effortlessly!
Prefer using a website over a mobile app? Simply follow these steps:
- Go to patient.nimblerx.com.
- Click "Log In with Email".
- Use the link sent to the email address provided to complete your account needs.
Is my private information secure?
Yes, your personal health information is secure. Our platform interfaces are HIPAA compliant. Click here to read our Privacy Policy.
Who do I call if I have questions about my medication?
If you have questions about getting your prescription filled, please contact our Customer Support. If you have questions regarding your medication, including side effects or drug interactions, please contact your healthcare provider. If you are experiencing a life-threatening emergency, please dial 911.
Sending in a Prescription
How does my healthcare provider send my prescription to Glendale Pharmacy?
Ask your provider to send the prescription to us electronically. They may also call in or fax your prescription. Prescriber instructions available here.
Can I transfer my prescription to Glendale Pharmacy?
Yes! You may send a secure text message to (210) 879-6588 or you may call (210) 617-5507.
What You'll Need to Provide:
- Your full name
- Date of birth
- Delivery address
- Medication name & strength
- Name & phone number of the pharmacy you're transferring from
Payment + Insurance
How do I pay for my prescription?
Once your prescription is received, we will send you a secure text message from short code 39143 to verify delivery address and collect payment.
If you are not able to receive a secure text message, you may call the pharmacy directly at (210) 617-5507.
Can I use my insurance?
We currently accept insurance in AZ, CO, CT, DE, FL, IL, ME, MO, MT, NC, NH, NY, RI, TX, WA, WI and WY.
However, even without insurance, our prices are often less than what you would pay when using insurance at a typical pharmacy. Click here to see all locations to which we deliver.
Can I submit my prescription order for reimbursement through my insurance?
Yes, you may submit your cash-pay receipt to your insurance provider for potential reimbursement. Please note that Glendale Pharmacy is not responsible for reimbursement decisions.
Can I use my FSA or HSA to pay for my prescription?
Yes, you may use your FSA or HSA accounts to pay for your prescription medications.
Can I use additional coupons or discount cards?
Sorry, we are unable to apply additional discounts to our already low prices.
How do I change my payment method?
You may update your payment method through Nimble Rx (see FAQ "Do you have a mobile app?") during checkout or by contacting us directly
Order Status
How will I know if Glendale Pharmacy has received my prescription?
Once your prescription is received, we will send you a secure text message from short code 39143 to verify delivery address and collect payment.
If you are not able to receive a secure text message, you may call the pharmacy directly at (210) 617-5507.
How do I find out the status of my order?
Order status notifications are sent via secure text message to the mobile phone number associated with your account. If you are not able to receive text message notifications, you may contact Customer Support regarding your order status.
Who do I contact if I have questions about my order?
You may send a secure text message to (210) 879-6588 or you may call or email us using our contact information.
Shipping
Where do you deliver?
We currently deliver to AZ, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, ME, MN, MO, MT, NC, ND, NH, NJ, NM, NY, OH, OK, PA, RI, SC, SD, TX, UT, VT, WA, WI and WY.
Don't see your location? Our shipping capabilities continue to expand. Check back often to see if your state has been added.
What are my shipping options?
We offer free standard shipping, which typically takes 3-5 business days to be delivered. We also offer expedited 2-business day shipping at an additional cost of $25.
My prescription was lost or damaged. How do I request a replacement?
You may send a secure text message to (210) 879-6588 or call (210) 617-5507.
How do I change my shipping address?
You may update your shipping address through Nimble Rx (see FAQ "Do you have a mobile app?") during checkout or by contacting us directly.
Refills
How do I get a refill?
You may request a refill through Nimble Rx (see FAQ "Do you have a mobile app?"). You may also text us at (210) 879-6588 or call us at (210) 617-5507.
If your prescription is expired or out of refills, we will send a renewal request to your healthcare provider.
Do you offer automatic refills?
Yes, we offer automatic refills for your convenience. If your prescription is eligible for automatic refills, you may request this at any time.